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Frequently Asked Questions (FAQs)
    Publish

  1. How do I navigate within the PixScreen™ window?
  2. What do the buttons stand for?
  3. What are the recommended dimensions for my PixAround™ Scene?
  4. I can't see the scene on my PixAround Webpage. What's wrong?
  5. What can I do if the image hangs or is showing weird refresh behavior while viewing?
  6. I can't view my PixAround Webpage when running Windows NT4.0SP and using IE 4.01 SP2 browser. What's wrong?
  7. Some of my photographs appear over-exposed and some, under-exposed. What should I do?
  8. I'm able to see the image published from my PC but not when I have up loaded to the Web server. Why?
  9. My published stitched image cannot be viewed in Netscape. Why?
  10. What is the size of the published PixAround image?
  11. How do I improve the PixAround image quality when it is published to HTML?

  1. How do I navigate within the PixScreen window?
    Click the mouse button and drag to pan and tilt. Press the Shift key and drag the mouse up and down to zoom in and out.

    Note: If it is a partial stitched image, it will not wrap around and will bounce at the two ends of the PixAround image.

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  2. What do the buttons stand for?
    Logo button : Visit www.PixAround.com
    Zoom in button : Click to zoom in
    Zoom out button : Click to zoom out
    Stop button : Click anywhere within the PixScreen window to stop the automatic panning.
    Pan Right button : Click to automatically pan to the right.
    Help button : Click to see other viewing options and also how to navigate within the PixAround Scene.

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  3. What are the recommended dimensions for my PixAround Scene?
    For compatibility across browsers, at least match the height of the PixAround Scene (image) with that of the Java applet. The ideal image height, however, is 1.2 times that of the applet height. For example, if your image height is 180 pixels, set your applet height at 150 pixels.

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  4. I can't see the scene on my PixAround Webpage. What's wrong?

    If you are using Internet Explorer 4.0 & above:
    This problem could be due to the cached files which are still residing in your system. To solve this problem:
    • Launch Internet Explorer
    • Under Tools, select Internet Options.
    • Under Temporary Internet Files, click Delete Files to clear your cache.
    • Click Settings and make sure that the option "Check for newer versions of stored pages every visit to the page" is selected.
    • Click OK.

    If you are using an earlier version of Netscape or IE :

    • If you are using an earlier version of either browser, you may want to download the latest release from the respective Web sites. Another possible reason is that you are using the beta version of our software. Click here to download PixMaker Lite, the latest version of our software which allows you to snap, stitch and publish 360° PixAround Scenes, PixAround Webpages and PixAround Postcards within minutes.

    If the problem persists, please email us at support@pixaround.com.

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  5. What can I do if the image hangs or is showing weird refresh behavior while viewing?
    The above problem may be due to a Netscape bug. To overcome this, you may want to visit http://help.netscape.com/ to download the latest version of the browser. Alternatively, you may want to use Microsoft Internet Explorer 4.0 and above.

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  6. I can't view my PixAround Webpage when running Windows NT4.0SP and using IE 4.01 SP2 browser. What's wrong?
    Please run a check on your Java configuration, access and console for error messages. To reduce memory usage, keep the image file size small by using a lower resolution.

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  7. Some of my photographs appear over-exposed and some, under-exposed. What should I do?
    Don't worry. At the stitching stage, PixMaker will automatically correct the color of all over-exposed and under-exposed shots to blend in with the rest of the shots taken.

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  8. I'm able to see the image published from my PC but not when I have up loaded to the Web server. Why?
    When you publish your image in HTML format, 3 files are generated. They are:
    • *.jpg (the stitched image)
    • *.html (the HTML codes)
    • *.jar (the Java applet)

    Please ensure that all the files generated by PixMaker have been uploaded into the same directory so that the HTML codes are able to reference to these files. Alternatively, if you have stored the image and Java applet files separately, ensure that the path in your HTML is pointing to the correct folders respectively.

    Another problem is that the Web server is case-sensitive to the HTML codes. Ensure that the cases on file names in your HTML codes are correct. For example: <uPixScreen.class> and not <upixscreen.class>.

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  9. My published stitched image cannot be viewed in Netscape. Why?
    It may be that your stitched image is more than 4080 pixels in length. Images of this length cannot be viewed in Netscape. To solve this problem, reduce the pixel length of your image.

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  10. What is the size of the published PixAround image?
    The size of the published PixAround image ranges from 60KB to 800KB, depending on the resolution of the individual images used.

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  11. How do I improve the PixAround image quality when it is published to HTML?
    Publish the PixAround image again as a "Scene" instead of a "Web page". Replace the existing JPEG file in the HTML with the new JPEG file. The image in the HTML should be improved.

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