This page is accessed
times
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Q1. How to apply for a Personal Pages Web account?
Q2. What happens after I have submit a request to create a new Personal Pages Web account?
Q3. How to interpret various Web Server Error messages?
Q4. Why do I keep getting "Invalid Password Entered" error whenever I submit a request?
Q5. What do you mean by "Userid Not found" error?
Q6. How to upload my web files to my web account?
Q7. Can I upload my web files to the web server with my Dial-In Password?
Q8. Why can't I upload any files to my web account even after following every single steps in the email?
Q9. How come I cannot see my web page although I have uploaded my files to my web account?
Q10. Can I have more than 1 Counter on my web page?
Q11. How to put a Counter on my web page?
Q12. How does the Counter works?
Q13. How come my counter and date display doesn't work?
Q14. Can I run my own scripts on the web server?
Q15. Why do I encounter errors with mailback.pl?
Q16. Why is the Disk Quota indicating that I am using up disk space when I have not uploaded any files to my web account?
Q17. What do you mean by ONLY SingNet ip addresses will be allowed to connect to the new web server?
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| Q1. |
How to apply for a Personal Pages Web account?
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| Ans. |
Click on Create your Web Account at
SingNet Personal Pages Home Page
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| Q2. |
What happens after I have submit a request to create a new
Personal Pages Web account?
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| Ans. |
After successful authentication, you will see a page with
information on how to upload your web files to your web
account. Your web account will be activated the next working
day, and you should receive an email from the webmaster by
then. This email contains information on how to login to your
web account, including your new web password. Please note that
this password is
different from your Dial-In
password that you have used to create the Personal Pages Web
account.
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| Q3. |
How to interpret various Web Server Error messages?
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| Ans. |
It is important to note down the URL before
reporting the error in
http://home.singtel.com/customer_service/cust_serv_emailus.asp.
Error Message 1
Not Found
The requested object does not exist on this server.
The link you followed is either outdated, inaccurate,
or the server has been instructed not to let you have it.
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This is because the file you want to see does not exist on our
web server.
Error Message 2
Server Error
This server has encountered an internal error which
prevents it from fulfilling your request. The most
likely cause is a misconfiguration. Please ask the
administrator to look for messages in the server's error
log.
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You usually see this message after trying to submit a request
on our web page. There can be various reasons that cause the
request to fail. It will help webmaster a lot if you can provide
information like, what input parameters you have keyed in before
clicking on the "Submit" button, when you have encountered the
error, URL, etc.
Error Message 3
Create Your Personal Pages Account
Server Unknown Error, please contact webmaster
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This error message is different
from the previous error message (Error Message
2). This is mostly due to the database not updated properly.
You may notify webmaster of this problem at
http://home.singtel.com/customer_service/cust_serv_emailus.asp.
However, the error can be
caused by other reasons too, which is why the error message
appears to be very general. Hence, it is very important to
provide enough background information when you report the
fault to webmaster, so they can rectify the problem quickly.
Error Message 4
Forbidden
Your client is not allowed to access the requested object.
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This indicates that your file permissions for your html file is
incorrect. Please submit your request to reset the file permissions at
http://home.singtel.com/customer_service/cust_serv_emailus.asp.
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| Q4. |
Why do I keep getting "Invalid Password Entered" error whenever
I submit a request?
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| Ans. |
Please note that all Non-toll free users hold more than 1
passwords. Dial-In password, Email password and Web password
are 3 separate different passwords residing on different
machines. Unless you have changed all 3 passwords to be the same,
else you will have to enter the correct password as indicated on
the web page.
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| Q5. |
What do you mean by "Userid Not found" error?
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| Ans. |
This is because the user database has not been updated yet.
This process will be done daily, you can wait for the next
update to be done before trying to submit a request again.
However, if the problem persists after a few days, please
report the problem at
http://home.singtel.com/customer_service/cust_serv_emailus.asp.
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| Q6. |
How to upload my web files to my web account?
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| Ans. |
The information is provided in the email that was sent to you.
The same information was also provided to you after you have
successfully submit your request to create a Personal Page Web
account. If you have lost your email, you can visit our web
page at
http://www.singnet.com.sg/product/value_added/value_personal/createpage.asp.
Alternatively, you can make your request at
http://home.singtel.com/customer_service/cust_serv_emailus.asp.
Note: Please
dial in to
SingNet when you
need to upload your web files to our web server.
ONLY
SingNet assigned IP addresses are allowed to connect to
the web server.
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| Q7. |
Can I upload my web files to the web server with my Dial-In
Password?
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| Ans. |
No, you cannot. Please
login with the password provided in the email that
webmaster has sent to you. This email was sent to you
after you have created your Personal Page account on our
web page. If you have not received the email from the
webmaster, please email us.
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| Q8. |
Why can't I upload file to my web account even
after following every single steps in the email?
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| Ans. |
Please check that
- you are uploading your files to web.singnet.com.sg
- you are dialing in to SingNet (
ONLY SingNet assigned IP addresses are
allowed to connect to our web server. Click
here for more information.)
- your DNS is setup correctly, else you can access the
web server directly by its ip (165.21.101.33)
- you have uploaded your files to the
public_html in
your web account
- you have a file index.html in your
public_html directory
- your userid and password are entered correctly
- if you have problem with the password stated in the
email sent to you after creating your web account
(which is normally caused by mistyped of characters),
you can copy and paste the whole string in the password
field. You can later change this web password to
something that you are more comfortable with
here.
- if you have forgotten your web password, you may send your
request to reset the password at
http://home.singtel.com/customer_service/cust_serv_emailus.asp.
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| Q9. |
How come I cannot see my web page although I have uploaded my
files to my web account?
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| Ans. |
Make sure you have uploaded your files to the
public_html
directory in your web account. Also make sure that you
have a file within that directory that is named as
index.html
or index.htm, so that your
web page can be accessed by
http://web.singnet.com.sg/~<userid>.
If you still have problems, please report to webmaster at
http://home.singtel.com/customer_service/cust_serv_emailus.asp so that we can check the file permissions for you.
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| Q10. |
Can I have more than 1 Counter on my web page?
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| Ans. |
No, you cannot. SingNet only issues One Counter for each user.
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| Q11. |
How to put a Counter on my web page?
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| Ans. |
Please refer to http://web.singnet.com.sg/cgi-bin/admin/counter.pl
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| Q12. |
How does the Counter works?
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| Ans. |
Theoretically, any incoming user who comes to your
page will be associated with an IP address. The counter
will capture the IP address of the current visitor and count
that as one visit. If the next visitor is from a different
IP address, the counter will get incremented. However, if
the IP address is the same, it will disregard the count.
The problem is this, most of the users in Singapore are
going through the proxy servers. So the web server will only
see the IP addresses of the proxy servers. There is a very
great chance that the first and second visitor to your
page is coming from the same proxy server. So it will
considered as 1 count even though there were actually
2 visitors.
Thus we have disabled the counter IP checking.
However the counter will get incremented whenever a visitor
visits your page or does a reload.
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| Q13. |
How come my counter and date display doesn't work?
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| Ans. |
Please make sure the syntax of your html code is as follows:
Counter:
<img src="/cgi-bin/Count.cgi?df=[userid].dat">
Time Clock:
<img src="/cgi-bin/Count.cgi?display=clock">
Date Clock:
<img src="/cgi-bin/Count.cgi?display=date">
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| Q14. |
Can I run my own scripts on the web server?
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| Ans. |
No, you cannot. For
security reasons, we DO NOT allow our dialup
subscribers to run their own CGI/PERL scripts. This is
our security policy to protect our SingNet
customers.
However, SingNet has provided
a customizable cgi script
(mailback.pl)
for user to run on their web pages.
Please note that this script is provided to
users as a form of value-add service, and hence, SingNet will
not be held responsible of
helping the customers to debug any problems.
If you think that mailback.pl is not sufficient for
your own needs, you may want to consider signing up
our
Business Mail Hosting service.
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| Q15. |
Why do I encounter errors with mailback.pl?
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| Ans. |
Please check that the html tag to call the script is as follows:
<FORM METHOD="POST" ACTION="/cust-bin/mailback.pl">,
OR
<FORM METHOD="POST" ACTION="http://web.singnet.com.sg/cust-bin/mailback.pl">
Try to submit your form without inputing any parameters. If
there is Server Error message (please refer to
Question 3 Error Message 2), probably it is due to some
errors in your html file. Please refer to
mailback.pl page for more information.
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| Q16. |
Why is the Disk Quota indicating that I am using up disk space
when I have not uploaded any files to my web account?
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| Ans. |
There is a public_html
directory in your web account. That takes up space,
even though you have not put anything inside that
directory.
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| Q17. |
What do you mean by ONLY SingNet ip addresses will be
allowed to connect to the new web server?
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| Ans. |
When you dial-in to SingNet modem pool, SingNet IP
addresses will be assigned to you automatically. With
this IP, you will be allowed to ftp to our web server.
You DO NOT need to change any of settings on
your PC.
For more information on our security policy, please
click here.
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