Intellectual Capital > Process Capital

Process Capital

Is the part of Intellectual Capital that covers the knowledge generated and resident in our business processes, in our databases, and in our documentation. The way we do things, the knowledge that we have gained over the years, the mistakes we have made, the documentation that we have created, all contribute to our process knowledge.

Process Knowledge Drivers

In process re-engineering, we strive to change what we do to improve our process performance. Process performance measures are therefore ideal to use as indicators of new knowledge being generated. Every time we make a breakthrough reduction in Cycle Time for example, we rapidly learn and document new techniques, adopt new technology, reduce non-value-adding process steps and please our internal and external customers.

Productivity as a driver has been in use for many years, but is seldom recognised as a knowledge driver. Cycle Time is also well known, although not always measured correctly. Process Yield, is ideal for both driving new understanding of wasteful practices and eliminating waste itself. On Time Delivery (OTD) is both a customer pleaser as well as a leading indicator of process performance to promise.

Process Documentation is a leading generator of new process knowledge, particularly if it is created in a visual form such as process maps. Process maps are an ideal way to share process knowledge, and to challenge what we do.

All of these items are covered in great detail. Please click here.