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To
educate and inform senior managers of the need to make a radical
change in the kind of measurements that makes sense for the
knowledge economy. The course will make the case for a new
set of measurements that are more balanced in that they take
into account the new emphasis on Intellectual Capital.
New
measures will be explained and practical examples given to
illustrate how the system needs to cope with knowledge in
four areas of company operation. The participants will be
taught how measures can be broken down into both drivers and
results, and how these are placed on a 'dashboard' for management
action.
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