Helps on Email Problems

Main Categories:

1. How to install or reinstall Outlook Express or Outlook
2. Fix problems on Outlook Express
3. Fix problems unique to Outlook

Others:

1) How to install or reinstall Outlook Express or Outlook

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (6, XP)
(318378) - This article describes how to reinstall or repair Internet Explorer 6 and Outlook Express 6 in Windows XP. You may have to do this if you are having problems with Internet Explorer or Outlook Express because of damaged files or missing registration...

Perform a quick reinstallation of Outlook Express on Windows XP
Follow these steps to reinstall OE:

1. Open the Start menu and select Run.
2. Type %SystemRoot%\Inf in the prompt and press Enter. (Can also type inf & press Enter. ~chohmeng)
3. Locate and right-click the Msoe50.inf file.
4. Select Install.
5. Close the folder window after the copy process is complete.
6. Run OE.

OLEXP: How to Reinstall Microsoft Outlook Express 5 in Windows 2000 (5.01 & 5.5, 2000)
(254623) - This article describes how to reinstall Microsoft Outlook Express in Windows 2000. Reinstalling Outlook Express may be a helpful troubleshooting step for problems involving Outlook Express or the Msoe.dll dynamic-link library (DLL). NOTE : The...

OLEXP: Cannot Uninstall Outlook Express on Windows 2000 (5.01 & 5.5, 2000)
(257761) - On a computer that is running Microsoft Windows 2000, Outlook Express Help contains instructions about how to uninstall Outlook Express. When you follow these instructions, you cannot uninstall Outlook Express.

OLEXP: How to Manually Uninstall and Reinstall Outlook Express on Windows Millennium (5.5, Me)
(278909) - This article describes how to manually uninstall and then reinstall Outlook Express on a computer that is running Microsoft Windows Millennium Edition (Me).

OLEXP: How to Manually Remove and Reinstall Outlook Express in Windows 2000 (5.01 to 6.0, 2000)
(263837) - This article describes how to manually remove and then reinstall Microsoft Outlook Express 5.x and 6.0 on a computer that is running Microsoft Windows 2000. Because you cannot automatically remove Outlook Express 5.x with the Add/Remove Programs tool...

OLEXP: Outlook Express 5.01 Not Upgraded on Windows 2000 (5.5, 2000)
(257238) - When you upgrade Windows 2000 to Internet Explorer 5.5 or Internet Explorer 5.5 Service Pack 1 (SP1), Outlook Express is not upgraded to version 5.5 or Outlook Express 5.5 SP1.

How to Remove Internet Explorer and Outlook Express from your Computer (4.0 & 5.0, Mac)
(192852) - This article describes how to manually uninstall Internet Explorer or Outlook Express from your computer. With IE 4.5 the installer could be used to remove the application, however all files may not be removed in that process. NOTE : When you remove...

Cannot Use Add/Remove Programs to Install Outlook Express 5 (5.0, 98)
(229130) - When you use the Add/Remove Programs tool to install Microsoft Outlook Express, you may receive the following error message: An error occurred loading "C:\Program Files\Outlook Express\oeimport.dll. The file may not have been installed or it has been...

2) Fix problems on Outlook Express

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1 (6.0, NT 4.0 to XP)
(329570) - After you install Internet Explorer 6 Service Pack 1 (SP1) or Windows XP SP1 (both of which include Outlook Express 6 SP1), access to some of your e-mail attachments in Outlook Express may be removed. For example, you may experience any of the...

You Cannot Switch Identities in Outlook Express After You Install Windows XP SP1 (6.0, XP)
(329084) - You cannot switch identities in Microsoft Outlook Express after you install Windows XP Service Pack 1 (SP1). For example, if you click Switch Identity on the File menu, click the identity that you want to switch to, and then click OK , the main...

OLEXP: Using Virus Protection Features in Outlook Express 6 (6.0, NT 4.0 to XP)
(291387) - This article describes several new features included in Microsoft Outlook Express 6 that are designed to protect you against viruses that may be transmitted through e-mail messages.

OL2002: Error Messages After You Install Windows 2000 SP-3 (6.0 & OL2002, 2000 SP3)
(814442) - After you install Windows 2000 Service Pack 3 (SP-3), you may experience one of the following symptoms: When you try to start Outlook Express 6.0, you may receive the following error message: Outlook Express could not be started because MSOE.DLL could...

OLEXP: Restoring Outlook Express Folders After Re-Installing Windows (5.0 & 5.5, 95 to 2000)
(283205) - When you re-install Microsoft Windows 95 or Microsoft Windows 98 over itself (for example, if you do not use the format or parallel installation methods), Outlook Express may append new configurations and mail to the end of existing .dbx files....

OLEXP: Your Outlook Express Password Is Not Retained in Windows 2000 or XP (5.01 to 6.0, 2000 to XP)
(264672) - When you run Outlook Express using Microsoft Windows 2000 or Microsoft Windows XP and connect to your Internet Service Provider (ISP) to retrieve e-mail messages from a Post Office Protocol (POP) server, your password is not retained even though you...

OLEXP: Cannot Save E-Mail Account Password in Outlook Express (5.0, NT4.0, 95, 98)
(228713) - When you use Outlook Express, you may not be able to save the password for your e-mail account.

OLEXP: Outlook Express 5 Starts Very Slowly (5.0 to 6.0, 98 to Me)
(235300) - In Windows 98 or Windows Millennium Edition (Me), Outlook Express or the Windows Address Book (wab.exe), may start very slowly.

OLEXP: Outlook Express Performance Is Slow (5.0 to 5.5, 95 to 98SE)
(271510) - Outlook Express may be very slow when you try to open it, create a new mail message, or switch identities.

OLEXP: Error 0x800C013C When You Receive E-mail Messages in Outlook Express (5.0 to 5.5, 98)
(255064) - When you try to receive e-mail messages in Outlook Express, you may receive the following error message: There is not enough disk space. Account: (mail account), Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013C.

OLEXP: Error 0x800C013B When You Attempt to Send a Message in Outlook Express 5 (5.0 to 5.5, 98)
(253795) - When you try to send a message in Outlook Express, you may receive the following error message: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C013B.

OLEXP: Uninstalling Internet Explorer 5.01 Removes Outlook Express (5.01, NT4.0, 95, 98)
(243266) - Uninstalling Microsoft Internet Explorer 5.01 or Outlook Express 5.01 may result in removing Outlook Express from the computer altogether.

OLEXP: Messages Missing After Uninstalling Outlook Express 5 (5.0, NT4.0, 95, 98)
(201694) - If you install Outlook Express 4.0 or 4.01 after uninstalling Outlook Express 5, messages you received in Outlook Express 5 are missing, or duplicate messages are imported.

Error Messages: OE Rules Cannot Be Opened or OE Rules File Appears to Be Corrupted (Microsoft Entourage 2001 for Mac Microsoft Outlook Express 5.0 for Macintosh)
(810850) - When you try to open Entourage or Outlook Express, you may receive either of the following error messages: OE Rules file could not be opened OE Rules file appears to be corrupted

OLEXP: "Your OE Schedules File Appears to Be Corrupt" Error Message When You Start Outlook Express 5 for Macintosh (5.0, Mac)
(262069) - When you try to start Outlook Express 5 for Macintosh, you may receive the following error message: Your OE Schedules file appears to be corrupt. After you close this error message, Outlook Express does not start.

Internet Explorer 5 and Outlook Express 5 Stops Responding or Experiences Performance Issues (5.0 & 5.01, 95, 98)
(268113) - When you are using Internet Explorer 5 and Outlook Express 5, the computer may experience performance issues or stop responding (hang).

OLEXP: Outlook Express Is Slow to Open Mail Messages and Links to Web Pages (5.0 to 6.0, 98, 2000)
(311030) - When you click a Web link in a message in Outlook Express, you may experience slow response. Also, opening a message may take an unusually long time.

OL98: Outlook 98 Appears to Remove Outlook Express (4.01, OL98, 95, NT4.0)

OLEXP: Message Disappears After Saving to the Drafts Folder And Then Sending It without a Recipient (5.0 to 5.5, 98)
(288329) - When you create a mail message, save it to the Drafts folder, and then attempt to send the message without a recipient in the To line, the message disappears.

OLEXP: Error Message Appears When You Cancel ICW in the WAB on Windows 2000 (6, 2000)
(296506) - When you attempt to cancel the configuration of Outlook Express 6 through the Internet Connection Wizard (ICW) in the Windows Address Book (WAB), the following error message may appear: An error occurred while attempting to invoke the default e-mail...

OLEXP: "Send Instant Message" Command on the Online Tab Does Not Work (6, NT4.0, 98, Me, 2000)
(296511) - When you click Send Instant Message on the Online tab of a contact's properties in the Outlook Express 6 Address Book, nothing happens.

OLEXP: Can Send and Receive Messages in Only 32 POP3 Accounts in Outlook Express 6 (6, NT4.0, 98, Me, 2000)
(296513) - When you have more than 32 Post Office Protocol 3 (POP3) accounts in Outlook Express 6, you may not be able to send and receive messages in any more than 32 of those accounts.

OLEXP: Splash Screen Displays Square Boxes When You Start Outlook Express 6 in Chinese, Arabic, or Hebrew  (6, NT4.0, 98, Me, 2000)
(296519) - When you start Outlook Express version 6 with the regional settings set to Chinese, Arabic, or Hebrew, the splash screen displays square boxes.

OLEXP: "Access to the Resource Is Forbidden" Error Message When Sending/Receiving Mail (4.5, Mac OS 8.6)
(311031) - When you try to send and receive e-mail, you may receive the following error message:Access to the resource is forbidden.

OLEXP: Outlook Express Does Not Hang Up After Checking For Mail (4.0, NT4.0, 95)
(190284) - When the option "Hang up when finished sending, receiving, or downloading" is selected Microsoft Outlook Express may not automatically hang up. Outlook Express may not automatically dial when the "Automatically dial when checking for new messages"...

OLEXP: You Cannot Recover Deleted Messages or Folders in Outlook Express 5 for the Macintosh (5.0, Mac)
(256072) - If you delete folders or messages and Outlook Express is set to empty your Deleted Items folder when you quit Outlook Express, you cannot retrieve the messages or folders. This behavior is different in Outlook Express 4.5.

OLEXP: How to Leave a Copy of Messages on the Server for Apple Macintosh (5.0, Mac)
(274252) - This article describes how to configure Outlook Express 5 for the Apple Macintosh to leave a copy of your incoming messages on the server. This allows you to download the same messages on more than one computer.

OLEXP: Moving Messages from Macintosh Outlook Express to Outlook for Macintosh, Exchange Server Edition (4.5, Mac)
(248343) - This article describes how to directly move messages from Outlook Express for Macintosh to Microsoft Outlook for Macintosh, Exchange Server Edition.

OLEXP: Outlook Express Does Not Display HTML Message Content (4.5, Mac)
(229689) - When you try to view a Hypertext Markup Language (HTML) e-mail message in Outlook Express for Macintosh, Outlook Express may either display only some of the message, or display the message without the HTML content.

OLEXP: Outlook Express Rolls Back to Version 4 from Version 6 When You Revert to Previous Version (6, 98)
(296510) - After you install Outlook Express 6 and Internet Explorer 6 on a computer that runs Windows 98 or Windows 98 Second Edition, when you then try to revert to the previous version of the two programs, Internet Explorer correctly returns to version 5, but...

OLEXP: Error Message: Outlook Express Could Not Be Started Because Msoe.dll Could Not Be Loaded (6, Me)
(296512) - After you remove the Windows Address Book from a computer that runs Windows Millennium Edition (Me), the following error message may appear when you try to start Outlook Express 6: Outlook Express could not be started because MSOE.DLL could not be...

ENT2001: "The POP Server Returned an Unexpected Reply (16999)" Error Message and You Cannot Receive E-mail (4.0, 4.5, Entourage 2001, 5.0, Mac)
(311131) - When you attempt to receive e-mail, you may receive one of the following error messages: The POP server returned an unexpected reply (16999) -or- Could not retreive mail from the account, a connection failure has occured, error:-3280

OLEXP: Outlook Express Opens Connection Dialog Box at Startup (5.0, 98)
(230320) - When you start Outlook Express, the connection dialog box may appear even though the "Send and receive messages at startup" option is not selected.

OLEXP: Cannot Store Outlook Express Mail on a Network Share (5.01, 5.5, 2000)
(240659) - When you attempt to change the location in which Microsoft Outlook Express 5 mail is stored, you cannot specify a network share as the new location.

OLEXP: Unable to Open EML File Attachments in Outlook Express (5.5, Me)
(312355) - When you attempt to open an .eml attachment in Outlook Express, either the file may not open or you may receive an error message that states that there is no program associated with this file type.

OLEXP: Outlook Express Message Appears Blank and Has an ATT000XX.txt or ATT000XX.htm Attachment (5.5, 6, Me)
(312351) - When you view messages in Outlook Express 5.x, the body of the message may be blank and the message may contain an attachment named ATT000XX.txt or ATT000XX.htm. If you use Outlook Express 6.0, the body of the message is blank and there is no...

OLEXP: Restoring Outlook Express Folders After Re-Installing Windows
(283205) - When you re-install Microsoft Windows 95 or Microsoft Windows 98 over itself (for example, if you do not use the format or parallel installation methods), Outlook Express may append new configurations and mail to the end of existing .dbx files....

OLEXP: How to Move Mail Folders Between Two Computers that Are Running Outlook Express 5 (5.0 to 5.5, 95 to 98SE)
(257499) - This article describes how you can move your messages between two different computers that are running Outlook Express 5.

OLEXP: Users Seem to Lose Messages or Attachments When Logging Off Windows NT (5.01, NT 4.0)
(251207) - When you are using Outlook Express with roaming profiles on Microsoft Windows NT 4.0, users may seem to lose e-mail messages and attachments when they log off Windows NT.

3) Fix problems unique to Outlook

You Cannot Open Attachments in Outlook 2003 (Outlook 2003)
(829982) - Microsoft Office Outlook 2003 includes a new feature that blocks attachments that are considered unsafe. If you receive an e-mail message that contains an attachment that contains one of the file types that are considered unsafe, you may receive the...

OL2002: You Cannot Open Attachments (Outlook 2002)
(290497) - Outlook 2002 includes a new security feature that blocks attachments that are considered unsafe. If you receive an e-mail message that contains one of the blocked file types, you may receive the following warning message: Outlook blocked access to the...

OL2000: Cannot Access Attachments (Outlook 2000 SR-1)
(318515) - If you use Outlook 2000 Service Release 1 (SR-1) or Microsoft Outlook 2000 Service Release 1a (SR-1a) and you open a message, you may receive the following error message: Outlook blocked access to the following potentially unsafe attachments: [...]...

Recipient Cannot Open E-mail File Attachment; Error Message Describes It as 'Potentially Unsafe' (Outlook 2003)
(284414) - When you send a message that contains a shortcut to a file, by right-clicking the original file, dragging the file to the Inbox folder in Microsoft Outlook, and clicking Send with Shortcut , the recipient may receive the following message in the info...

Outlook Does Not Restrict Access to EML Attachments (Outlook 2002 & 2003)
(287887) - When you open an attachment with an .eml file extension, VBScripts may execute if you run the attachment in Microsoft Outlook.

OL2000: Unable to Use Your Personal Folder File if it Exceeds the 2 GB Size Limit (Outlook 2000)

Attachment problems with Outlook 2000: Attachments converted to a winmail.dat file
Outlook 2000 uses a proprietary protocol to send messages and attachments that is not compatible with Eudora. If you receive a message with an attachment from someone using Outlook and the attachment has been renamed winmail.dat, or is otherwise unusable, ask the sender to set their Outlook to send messages in Plain Text Mode. Below are instructions on how to set Outlook to Plain Text mode. Doing so will disable some Outlook features like "Voting Buttons" but could be easily changed back if the sender is certain he is sending to another Outlook user.

Tell Outlook not to block specific attachments (Outlook 2000)

OL2000: (CW) How to Troubleshoot Missing Internet E-Mail Service (Outlook 2000)
(240945) - You are using the Corporate or Workgroup installation of Outlook with the Internet E-mail service in your profile. You are not able to send mail, and the Internet E-mail service does not appear in either the Mail Services dialog box or under...

OL2002: Error 0x800CCC13 Occurs When You Try to Send E-Mail (Outlook 2002)
(312349) - When you attempt to send an e-mail message in Outlook 2002, you may receive the following error message: A TCP/IP error occurred while trying to send data to the server Account: 'AccountName' SMTP Server: 'ServerName' Error Number: 0x800ccc13 You may...

OL2000: Internal Authentication Error when Checking for New Mail (Outlook 2000)
(197655) - In Microsoft Outlook, when you check for new mail, you may receive the error message: Internal Authentication Error You are unable to connect to your mail server, and cannot send or receive mail.

OL98: Internal Authentication Error when Checking for New Mail (Outlook 98)
(180128) - In Microsoft Outlook 98, when you check for new mail, you may receive the error message: Internal Authentication Error You are unable to connect to your mail server, and cannot send or receive mail.

OL97: Internal Authentication Error when Checking for New Mail (Outlook 97)
 (170649) - In Microsoft Outlook 97, when you check for new mail, you may receive the error message: Internal Authentication Error You are unable to connect to your mail server, and cannot send or receive mail.