This
page is accessed 
times
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Q1.
How to apply
for a Personal Pages Web account?
Q2. What happens
after I have submit a request to create a new Personal Pages Web
account?
Q3. How to interpret
various Web Server Error messages?
Q4. Why do I keep
getting "Invalid Password Entered" error whenever I submit a
request?
Q5. What do you mean
by "Userid Not found" error?
Q6. How to upload my
web files to my web account?
Q7. Can I upload my
web files to the web server with my Dial-In Password?
Q8. Why can't I
upload any files to my web account even after following every single
steps in the email?
Q9. How come I cannot
see my web page although I have uploaded my files to my web
account?
Q10. Can I have more
than 1 Counter on my web page?
Q11. How to put a
Counter on my web page?
Q12. How does the
Counter works?
Q13. How come my
counter and date display doesn't work?
Q14. Can I run my own
scripts on the web server?
Q15. Why do I
encounter errors with mailback.pl?
Q16. Why is the Disk
Quota indicating that I am using up disk space when I have not
uploaded any files to my web account?
Q17. What do you mean
by ONLY SingNet ip addresses will be allowed to connect to the
new web server?
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| Q1. |
How to apply for a
Personal Pages Web account?
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| Ans. |
Click on Create your
Web Account at SingNet Personal Pages Home
Page
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| Q2. |
What happens after I have
submit a request to create a new Personal Pages Web account?
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| Ans. |
After successful authentication, you will
see a page with information on how to upload your web files to your
web account. Your web account will be activated the next working
day, and you should receive an email from the webmaster by then.
This email contains information on how to login to your web account,
including your new web password. Please note that this password is
different from your Dial-In
password that you have used to create the Personal Pages Web
account.
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| Q3. |
How to interpret various
Web Server Error messages?
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| Ans. |
It is important to note down the URL
before reporting the error in http://home.singtel.com/customer_service/cust_serv_emailus.asp.
Error Message 1
Not FoundThe requested object does not exist on this
server. The link you followed is either outdated, inaccurate,
or the server has been instructed not to let you have it.
| This is because the file you want to
see does not exist on our web server.
Error Message 2
Server ErrorThis server has encountered an internal
error which prevents it from fulfilling your request. The most
likely cause is a misconfiguration. Please ask the
administrator to look for messages in the server's error log.
| You usually see this message after
trying to submit a request on our web page. There can be various
reasons that cause the request to fail. It will help webmaster a lot
if you can provide information like, what input parameters you have
keyed in before clicking on the "Submit" button, when you have
encountered the error, URL, etc.
Error Message 3
Create Your Personal Pages AccountServer Unknown
Error, please contact webmaster | This
error message is different from the
previous error message (Error Message 2). This is mostly due to the
database not updated properly. You may notify webmaster of this
problem at http://home.singtel.com/customer_service/cust_serv_emailus.asp.
However,
the error can be caused by other reasons too, which is why the error
message appears to be very general. Hence, it is very important to
provide enough background information when you report the fault to
webmaster, so they can rectify the problem quickly.
Error Message 4
ForbiddenYour client is not allowed to access the
requested object. | This indicates
that your file permissions for your html file is incorrect. Please
submit your request to reset the file permissions at http://home.singtel.com/customer_service/cust_serv_emailus.asp.
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| Q4. |
Why do I keep getting
"Invalid Password Entered" error whenever I submit a request?
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| Ans. |
Please note that all Non-toll free users
hold more than 1 passwords. Dial-In password, Email password and Web
password are 3 separate different passwords residing on different
machines. Unless you have changed all 3 passwords to be the same,
else you will have to enter the correct password as indicated on the
web page.
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| Q5. |
What do you mean by
"Userid Not found" error?
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| Ans. |
This is because the user database has not
been updated yet. This process will be done daily, you can wait for
the next update to be done before trying to submit a request again.
However, if the problem persists after a few days, please report the
problem at http://home.singtel.com/customer_service/cust_serv_emailus.asp.
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| Q6. |
How to upload my web
files to my web account?
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| Ans. |
The information is provided in the email
that was sent to you. The same information was also provided to you
after you have successfully submit your request to create a Personal
Page Web account. If you have lost your email, you can visit our web
page at http://www.singnet.com.sg/product/value_added/value_personal/createpage.asp.
Alternatively, you can make your request at http://home.singtel.com/customer_service/cust_serv_emailus.asp.
Note: Please dial in to SingNet when you need to upload your web files
to our web server. ONLY SingNet
assigned IP addresses are allowed to connect to the web server.
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| Q7. |
Can I upload my web files
to the web server with my Dial-In Password?
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| Ans. |
No, you
cannot. Please login with the password provided in the email that
webmaster has sent to you. This email was sent to you after you have
created your Personal Page account on our web page. If you have not
received the email from the webmaster, please email us.
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| Q8. |
Why can't I upload file
to my web account even after following every single steps in the
email?
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| Ans. |
Please check that
- you are uploading your files to web.singnet.com.sg
- you are dialing in to SingNet (
ONLY SingNet assigned IP addresses are allowed to
connect to our web server. Click here for more
information.)
- your DNS is setup correctly, else you can access the web
server directly by its ip (165.21.101.33)
- you have uploaded your files to the public_html in your web account
- you have a file index.html in your public_html directory
- your userid and password are entered correctly
- if you have problem with the password stated in the email
sent to you after creating your web account (which is normally
caused by mistyped of characters), you can copy and paste the
whole string in the password field. You can later change this
web password to something that you are more comfortable with here.
- if you have forgotten your web password, you may send your
request to reset the password at http://home.singtel.com/customer_service/cust_serv_emailus.asp.
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| Q9. |
How come I cannot see my
web page although I have uploaded my files to my web account?
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| Ans. |
Make sure you have uploaded your files to
the public_html directory in your web
account. Also make sure that you have a file within that directory
that is named as index.html or
index.htm, so that your web page can
be accessed by http://web.singnet.com.sg/~<userid>.
If you still have problems, please report to webmaster at http://home.singtel.com/customer_service/cust_serv_emailus.asp
so that we can check the file permissions for you.
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| Q10. |
Can I have more than 1
Counter on my web page?
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| Ans. |
No, you cannot. SingNet only issues One
Counter for each user.
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| Q11. |
How to put a Counter on
my web page?
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| Ans. |
Please
refer to http://web.singnet.com.sg/cgi-bin/admin/counter.pl
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| Q12. |
How does the Counter
works?
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| Ans. |
Theoretically, any incoming user
who comes to your page will be associated with an IP address. The
counter will capture the IP address of the current visitor and count
that as one visit. If the next visitor is from a different IP
address, the counter will get incremented. However, if the IP
address is the same, it will disregard the count.
The problem is this, most of the users in Singapore are going
through the proxy servers. So the web server will only see the IP
addresses of the proxy servers. There is a very great chance that
the first and second visitor to your page is coming from the same
proxy server. So it will considered as 1 count even though there
were actually 2 visitors.
Thus we have disabled the counter IP checking. However the
counter will get incremented whenever a visitor visits your page or
does a reload.
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| Q13. |
How come my counter and
date display doesn't work?
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| Ans. |
Please make sure the syntax of your html
code is as follows:
Counter:
<img src="/cgi-bin/Count.cgi?df=[userid].dat">
Time Clock:
<img src="/cgi-bin/Count.cgi?display=clock">
Date Clock:
<img src="/cgi-bin/Count.cgi?display=date">
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| Q14. |
Can I run my own scripts
on the web server?
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| Ans. |
No, you
cannot. For security reasons, we DO NOT allow our dialup
subscribers to run their own CGI/PERL scripts. This is our
security policy to protect our SingNet customers. However,
SingNet has provided a customizable cgi script (mailback.pl)
for
user to run on their web pages.
Please note that this script is provided to users as a form of
value-add service, and hence, SingNet will not be held responsible of helping the
customers to debug any problems.
If you think that mailback.pl is not sufficient for your own
needs, you may want to consider signing up our Business
Mail Hosting service.
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| Q15. |
Why do I encounter
errors with mailback.pl?
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| Ans. |
Please check that the html tag to call the
script is as follows:
<FORM METHOD="POST" ACTION="/cust-bin/mailback.pl">,
OR
<FORM METHOD="POST"
ACTION="http://web.singnet.com.sg/cust-bin/mailback.pl">
Try to submit your form without inputing any parameters. If
there is Server Error message (please refer to Question 3 Error
Message 2), probably it is due to some errors in your html file.
Please refer to mailback.pl
page for more information.
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| Q16. |
Why is the Disk Quota
indicating that I am using up disk space when I have not uploaded
any files to my web account?
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| Ans. |
There is a public_html directory in your web account.
That takes up space, even though you have not put anything inside
that directory.
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| Q17. |
What do you mean by
ONLY SingNet ip addresses will be allowed to connect to the new
web server?
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| Ans. |
When you dial-in to SingNet modem pool,
SingNet IP addresses will be assigned to you automatically. With
this IP, you will be allowed to ftp to our web server. You DO
NOT need to change any of settings on your PC.
For more information on our security policy, please click here.
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