Survey
Dear Friends and Participants,

I am a student of Curtin University of Technology for the Master of Biz in IT programme. I am currently conducting a research for my thesis on what determines individuals' intention to use the internet to obtain online insurance services.

Such studies have been conducted in the United States and the European countries. It is interesting to examine the validity of the past research results to an Asian country like Singapore which has one of the highest internet penetration rates in the world.

Your opinions are important. Your information given in the survey will be used strictly for this research purpose.

Kindly take 5 minutes of your time to fill up the following survey questionnaire. Thank you for making an effort.

Christabel Lee
Please enter your name and email address
  Your name:  
  Your email:


 

Please read the following statements carefully and click on the radio button that best describes your feelings towards each statement.
1
 Perceived Ease Of Use
   
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
a
 Learning to use the internet to get policy information would be easy for me.
b.
 I would find it easy to use the internet to update my personal particulars.
c.
 Learning to use the internet to buy insurance would be easy for me.
             
2
 Perceived Benefits
   
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
a
 Using the internet to retrieve my insurance policy information would be useful for me.
b
 Using the internet to update my personal particulars would be convenient for me.
c
 Using the internet to apply for insurance can shorten my buying time.
             
3
Perceived Disadvantages
   
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
a
 Using the internet to retrieve my policy information could be inaccurate.
b
 Using the internet to update my personal particulars could be unreliable.
c
 Using the internet to apply for insurance could result in improper use of my personal information.
4
 Importance of the Perceived Benefits for Me
   
Not Important
Very Important
a
 Policy information availability
b
 Convenience in obtaining insurance policy services
c
 Decreased transaction time in buying insurance
             
5
 Concern for the Perceived Disadvantages
   
Not Concern
Very Concern
a
 Inaccurate policy information
b
 Incorrect update of my personal particulars
c
 Improper use of my personal information
 
6
 Range of Activities I would use the internet for
 
Not At All
To a great extent
a
 Get policy information
b
 Get insurance policy services
c
 Buy life insurance product e.g. Whole Life Insurance
d
 Buy non-life insurance product e.g. Travel Insurance
             
7 About Myself
a My Age 18- 25 yr old 26- 39 yr old 40-55 yr o ld

> 55 yr old
b

Highest Education Attained

 Secondary Pre-U/College Diploma Bachelor Degree or Higher 
c

Level of Insurance Knowledge

 Knowledgeable

Fairly Knowledgeable

Not Very Knowledgeable