BPQI Consultancy Services

Business Registration Number: 52852539E (Established in 1998)

Address: 33 Bishan Street 11 #31-09 Singapore 579820

Phone: 6397-2991 (with voice mail), Handphone: 9831-2150

Internet Email: lsweehua@mbox3.singnet.com.sg

Web Page: http://web.singnet.com.sg/~lsweehua

 Date of Last Update: Dec 2008

Contact Person: Mr Lee Swee Huat

Designation: Principal Consultant (Process / Quality Mgmt)

Mission Statement:

Provide cost-effective, professional, timely business process / quality improvements and related consultancy while striving to achieve customer satisfaction and continual improvement.

Core Values:

1) To improve quality of life for all (customer, staff, shareholder, public & interested parties) through continual business process and quality improvements

2) Cost effectiveness, innovations and core competencies can be sustained through continual learning

3) Awareness of own strengths and weaknesses is an important attribute to achieving success in life

4) Honesty & integrity are essential for building a trusting environment where continual business process and quality improvements can be made

5) Optimistic outlook is necessary to sustain perseverance in getting things done

Note: BPQI stands for Business Process / Quality Improvements.

 

Key Business Activities Are:

  1. Provide consultancy on ISO 9000, business process and quality improvement related activities, with emphasis on both productivity and quality improvement for organisations in the IT and Service (include financial services) industry.

  2. Assist companies to set up quality management system from scratch and attain / maintain ISO 9001 certification.

  3. Provide manpower support on / consultants for business process and quality improvement related activities (e.g. as a part-time Quality Assurance Manager, etc).

  4. Conduct quality system assessments (as an external party) and internal quality audits on behalf of the clients.

  5. Help companies to make business process and quality improvement after they have attained ISO 9001 certification (e.g. on setting performance targets and quality measurements, business process re-engineering / improvement, moving towards total quality management, etc).

 

Qualifications Of Staff Include:

  1. Master of Technology (Software Engineering)

  2. IRCA registered Lead Auditor (for ISO 9001 assessment / certification)

  3. Certified Quality Analyst (CQA) - issued by Quality Assurance Institute in USA

  4. Registered as part of the external auditors pool for quality system assessments by the Productivity & Standards Board (PSB) leading to ISO 9001 certification

  5. Assisted more than 10 organisations to set up their quality management system from scratch till they obtain their ISO 9001 certifications

  6. Worked as Quality Assurance Managers in more than 3 organisations and has managerial experience over 6-8 software engineers for more than 5 years

  7. Have more than 10 years working experience in Quality Management / Assurance related areas for the IT and service industries

  8. Have more than 10 years working experience in the IT / Software Engineering area (with expertises in software quality assurance, software configuration mgmt, software analysis, design & testing methodologies/ documentation, software metrics, formal methods, software risk mgmt, etc)

  9. Knowledge in 5S housekeeping & 7Ws waste reduction techniques, Benchmarking, Business Process Re-engineering / Improvements, Capability Maturity Model (CMM), Change Management, Cycle-time Reduction Technique, ISO 14001, ISO 20000 ITSM, ISO 27001 ISMS, Kaizen, Process / Quality Measurements and S'pore Quality Award / Total Quality Management.

 

Past Clients List Of Experienced Staff Include:

  1. Accede Computer Solutions Pte Ltd

  2. Apex Systems Pte Ltd

  3. AT&T Global Information Systems *

  4. Contac Software Engineering

  5. Credit POSB Pte Ltd

  6. Econ Nursing Home *

  7. EPSON S'pore Pte Ltd

  8. Far East Computers Pte Ltd

  9. Hewlett Packard S'pore (Sales) Pte Ltd (Professional Service Organisatn)

  10. Hewlett Packard S'pore (Sales) Pte Ltd (Test & Measurement Organisatn)

  11. Institute of Systems Science

  12. Landex Laundry Services Pte Ltd

  13. Lotus Development B. V. Asia Pacific

  14. NEC Singapore Pte Ltd

  15. NTUC INCOME Insurance Co-operative Ltd

  16. OMH Realty Pte Ltd

  17. Racal Electronics (S) Pte Ltd

  18. Reuters Asia Pte Ltd (Reuters Information System Asia)

  19. Rex Commercial School

  20. Singapore Telecommunications (SingTel)

  21. Sony Systems Design International Pte Ltd *

  22. Sunway Computer Services (S) Pte Ltd

  23. Wang Computers Pte Ltd *

* minimum level of consultancy support provided

 

Reasons For ISO 9001 Implementation / Certification Include:

  1. Quality product / services is essential for a company to remain in business

  2. Quality product / services is difficult to imitate and/or maintain

  3. ISO 9000 implementation is a stepping stone for continuous business process and quality improvements as it requires regular review of the existing business system & initiation of preventive measures to eliminate potential problems

  4. ISO 9000 implementation helps the organisation remain customer-focused (many of the ISO 9000 requirements are present for the benefits of the customers: e.g. contract review, design control, inspection and testing, corrective and preventive measures, internal quality audits, servicing, etc)

  5. ISO 9000 implementation helps to ensure that important expert knowledge is captured in the existing quality management system

  6. ISO 9000 implementation helps to ensure work are performed consistently and reduce the re-work effort

  7. ISO 9000 implementation make it much easier to train a new staff (an important aspect in view of the high job turnover in S'pore) and reduces "reinvention of the wheel".

 

Results of Recent Customer Satisfaction Survey:

Satisfaction Levels

Excellent

Good

Average

Fair

Poor

Meeting of specified requirements and expectations

1

9

Cost-effective of services provided

5

5

Timeliness of services

10

Professionalism of staff

5

5

Overall satisfaction level

9

1