Quality Management System Survey

I am a student of Staffordshire University, currently working on a project regarding Quality Management. This project is motivated from the significance of Quality Management in a business. I have provided a brief overview of my research on the topic.

Please assist me with the following simple survey.  This survey serves as part of my research to gather information from potential users. All information prior to this survey is treated as private and confidential.  Thank you for your time and effort.

Part A -- General Information

1. What line of industry is your company in?

 
2. Is quality management actively practiced in your company?
Yes   No

 
3. How long has your company been practicing quality management?
(Answer only if Yes is selected for Question 2.)  
Less than a year
1 - 3 years  
4 - 10 years  
More than 11 years  

 
4.  Is your company currently planning for or has attained ISO Certification?
Yes   No

 

Part B -- End-User Information

1.  What is your job appointment in your company?
 


2. What do you think is/are the advantages of implementing a quality management system?
  (Please select all the choices you think appropriate.)
  Improve Productivity
Tracking Information
Better Customer Service
Structured Organization
Others

 
3.  Who would be most appropriate to be in charge of the quality management system?
  CEO
Operation Manager
Marketing Manager
Human Resource Manager
Others   

 
4. What would be the categories of people that will be using the quality management software in your company?
  (Please select all the choices you think appropriate.)
  Operation Department
Sales Department
Human Resource Department
Purchase Department
Others 

 
5.  What are the general computer knowledge level of the following people?
 
  1. CEO/Vice president Level
    Poor
    Average
    Good
  2. Managerial Level
    Poor
    Average
    Good
  3. Staff Level
    Poor
    Average
    Good

Part C -- Quality Management System Information

1. What will be the appropriate security level of the Quality Management System?
  Company-wide, accessible in all computers within the company
Limited access by certain computer in the network or people
Others   

 
2.  Is the majority of the computers in your company:

Pentium-based
486-based or lower
Mac-based
Others 

 
3.   Rank the following clauses according to their level of importance.
(1 - Most important to 12 - Least important) 
Training
Contract review
Design control
Document control
Purchasing
Purchaser supplied product
Product identification and traceability
Process control
Inspection and testing
Control of nonconforming product
Corrective action
Internal quality audits

Please provide me with your feedback. Your comments will be deeply appreciated.

 

 

 


© Rosemary Wong,
 Staffordshire University, 
Last updated 24 April 2000.