Hi !
Here are some of those important skills which I find very useful.
Please take time to read and practice !
Critical Communication Skills
Persuasive Skills
Clarifying Needs
Communicating Benefits
Gain Commitment
Ask open questions.
Ask closed questions.
Press for specifics.
Restate the need.
Describe idea or feature of idea.
State benefit.
Summarize accepted benefits.
Ask for commitment.
Tracking Skills
Reading Cues
Testing for Reaction
Listening Actively
Acceptance
®
Reinforce and gain commitment.
Indifference
®
Clarify need or create need awareness.
Objection
®
Handle objection.
Unclear
®
Test for reaction.
Question.
Pause.
Acknowledging
Paraphrasing
Empathizing
Shaping Skills
Reinforcing Positive Responds
Handing Objections
Creating Need Awareness
Acknowledge or agree.
Expand and, if appropriate, add benefits.
Press for specifics, if necessary.
Paraphrase or empathize.
Respond with facts/benefits.
Test for reaction.
Summarize other's perspective.
Ask and make statements about consequences.
Reinforce benefits.
Test for reaction.
Courtesy of
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1997 by Blessing/White Inc.
Updated on 6 Mar'98
